Everything is Connected

This statement is true in a multitude of contexts, including in the work I do. I often speak to those with whom I work about operating models. I use this term to describe all of the various processes, tools, and frameworks used to plan, build, and deliver innovation. Just like a car, you have to design how all of the individual components work together to make it run efficiently. In my world, that means thoughtfully designing and combining the processes, tools, and frameworks, as well as the people that use them, in order to effectively deliver innovation to market. This systems thinking approach is what has helped the teams with whom I have worked.

With how quickly the landscape changes, it is difficult to design and implement a scalable operating model in the technology world. In an effort to scale, organizations often throw processes and technology together without a systems thinking approach, which often can cause friction, duplication, or contradiction. Ultimately this can lead to a lack of direction, confusion, miscommunication, quality and delivery issues, and more. 

By taking a systems thinking approach, organizations can more thoughtfully design how all of the parts work together in harmony. And as things change and teams grow, being intentional about this approach will enable the operating models to scale alongside the organization, serving as the foundation for their growth. 

Obviously, there is more that is needed to make your operating model successful, such as strong support from leadership and a commitment to working through the change, but it’s important that whatever you put in place is thoughtfully designed and tailored for your organization’s unique needs.